15603077002
亞馬遜賣家服務(wù)郵件支持
特別注意：
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亞馬遜更建議賣家先通過(guò)開case方式尋找解決問(wèn)題的渠道，如果賣家的問(wèn)題都通過(guò)發(fā)送電子郵箱溝通，長(zhǎng)期將導(dǎo)致郵件太多影響處理問(wèn)題的進(jìn)度，同時(shí)將造成該郵箱會(huì)慢慢失效或者作廢。
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亞馬遜相關(guān)郵箱有可能會(huì)是通用模板回復(fù)，此時(shí)需要賣家有更多耐心，亞馬遜每天會(huì)收到很多郵件，因此最好可以在郵件中一次性將要說(shuō)的問(wèn)題、店鋪郵箱等表達(dá)清楚。
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如果亞馬遜明確表示不再回復(fù)你，通常再次發(fā)送郵件是無(wú)用的。
2. Deals有關(guān)
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被低價(jià)跟賣導(dǎo)致的秒殺問(wèn)題:listings-report-nasd@amazon.com
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秒殺團(tuán)隊(duì):seller-support-deals@amazon.com，uk-marketplace-deals@amazon.co.uk
3. 舉報(bào)惡意攻擊或者敲詐
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investigate@amazon.com
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郵件標(biāo)題請(qǐng)按照格式:“feedback abuse report+賣家店鋪名”提交。
4. 舉報(bào)惡意評(píng)論
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community-help@amazon.com
5. 投訴假貨
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performance和report a violation通常不會(huì)直接處理，可以聯(lián)系以下郵箱。
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US:seller-evaluation@amazon.com
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US:listings-report-nasd@amazon.com
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UK:listings-report-nasd@amazon.co.uk
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UK:seller-evaluation@amazon.co.uk
6. 舉報(bào)假冒亞馬遜郵件（釣魚郵件）
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stop-spoofing@Amazon.com
7.專利侵權(quán)
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copyright@amazon.com
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US:notice@amazon.com
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US: notice-dispute@amazon.com
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UK:notice@amazon.co.uk
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UK: notice-dispute@amazon.co.uk
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FR:notification@amazon.fr
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DE:benachrichtigung@amazon.de
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IT:notifica@amazon.it
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ES:aviso@amazon.es
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IN: notice@amazon.in
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MX:notice@amazon.com.mx
8. KYC審核相關(guān)
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US:seller-verification-enquiry@amazon.com
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US中文:cn-seller-verification-enquiry@amazon.com
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UK:seller-verification-enquiry@amazon.co.uk
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UK中文:cn-seller-verification-enquiry@amazon.co.uk
9. 歐洲稅務(wù)問(wèn)題
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uk-vat-support@amazon.com
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merch.service05@amazon.co.uk
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vat-number-appeals@amazon.com
10. 兒童產(chǎn)品安全問(wèn)題
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child-safety@amazon.com
11. 溝通鎖倉(cāng)服務(wù)
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aglc-cross-border-sales@amazon.com
12. 店鋪費(fèi)用索賠
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US: seller-guarantee@amazon.com
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US: payments-guarantee@amazon.com
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UK: payments-guarantee@amazon.co.uk
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DE: payments-garantie@amazon.de
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FR: garantie-amzpayments@amazon.fr
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IT: garanzia-pagamenti@amazon.it
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ES: garantia-pagos@amazon.es
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JP: payments-guarantee@amazon.co.jp
13. 賬號(hào)凍結(jié)/關(guān)閉后FBA庫(kù)存處理
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US: remove-my-inventory@amazon.com
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UK:remove-inventory@amazon.co.uk
14.店鋪被關(guān)閉后貨款處理
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US:payments-funds@amazon.com
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US:payments-investigate@amazon.com
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US:merchant-reserve-inquiry@amazon.com
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CA:payments-investigate@amazon.ca
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UK: payments-funds@amazon.co.uk
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UK:payments-investigate@amazon.co.uk
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DE:payments-nachforschungen@amazon.de
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FR:investigation-amzpayments@amazon.fr
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IT:payments-investigate@amazon.it
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ES:investigacion-pagos@amazon.es
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IN:payments-investigate@amazon.in
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MX:payments-funds@amazon.com.mx
15. 賬號(hào)績(jī)效團(tuán)隊(duì)
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US: seller-performance@amazon.com
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CA: seller-performance@amazon.ca
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UK: seller-performance@amazon.co.uk
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DE: verkaeufer-performance@amazon.de
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FR: performance-vendeur@amazon.fr
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IT: performance-venditore@amazon.it
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ES: performance-vendedor@amazon.es
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JP: alliance@amazon.co.jp
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JP: reports-fup@amazon.co.jp
16. 與賬號(hào)表現(xiàn)和政策有關(guān)的申訴
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US:pq-review@amazon.com
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US:seller-performance-policy@amazon.com
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UK: pq-review@amazon.co.uk
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UK: seller-performance-policy@amazon.co.uk
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DE:verkaeufer-performance-richtlinie@amazon.de
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FR:politique-performance-vendeur@amazon.fr
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IT:performance-venditore-politiche-di-condotta@amazon.it
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ES:politicas-performance-vendedor@amazon.es
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IN:seller-performance-policy@amazon.in
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MX:politicas-performance-vendedor@amazon.com.mx
免費(fèi)咨詢：
廣州市博億管理咨詢有限公司，成立于2019年致力于解決全球客戶知識(shí)產(chǎn)權(quán)問(wèn)題，為客戶提供有關(guān)球商標(biāo)、亞馬遜申訴、跨境服務(wù)、商標(biāo)轉(zhuǎn)讓、歐洲VAT、專利、版權(quán)、電商平臺(tái)入駐等一站式跨境電商周邊整合服務(wù)。我們始終如一地堅(jiān)持高質(zhì)、高效、高信譽(yù)的企業(yè)服務(wù)宗旨，奉忠實(shí)客戶的企業(yè)原則。目前在英國(guó)、美國(guó)、澳大利亞等主要國(guó)家擁有我們的直屬律師，并和歐洲會(huì)計(jì)師事務(wù)所保持緊密的合作，為您的跨境電商業(yè)務(wù)在知識(shí)產(chǎn)權(quán)和稅務(wù)上，保駕護(hù)航。
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